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Ramblei is YD Fortune’s full-service short-term rental brand. We handle everything for homeowners \u2014 interior design, staging, professional photography, listing creation, dynamic pricing, platform management, 24\/7 guest support, cleaning, maintenance, and licensing. We’re building something ambitious, and we want driven people to grow with us.<\/p>\n
No prior STR experience required \u2014 we provide full training. If you are organized, tech-comfortable, a strong communicator, and genuinely care about delivering a great guest experience, we want to hear from you.<\/p>\n
WHAT YOU’LL DO<\/p>\n
Listing Management<\/p>\n
Maintain property listings across Airbnb, VRBO, Booking.com, and other platforms.
Write clear, engaging listing titles, descriptions, house rules, and check-in instructions.
Coordinate listing updates when property features, pricing strategy, or guest policies change.
Monitor listing quality and help improve conversion rates based on guest feedback and platform data.
Support calendar management, booking restrictions, and reservation-related adjustments.
Guest Relations & Complex Support<\/p>\n
Support our five full-time CSRs by handling complex guest cases they escalate to you.
Resolve reservation issues, special requests, complaints, refund situations, and platform disputes.
Communicate with homeowners in a calm, professional, and on-brand voice during sensitive situations.
Document escalated cases and follow-up actions clearly so nothing falls through the cracks.
Spot patterns in guest complaints or listing confusion and suggest improvements to listings or workflows.
WHO WE’RE LOOKING FOR<\/p>\n
A strong communicator \u2014 clear, warm, and professional in writing.
Detail-oriented: you catch errors, inconsistencies, and missing information before they cause problems.
Comfortable working across multiple platforms and digital tools simultaneously.
Calm under pressure \u2014 you don’t panic when a guest is upset, you solve the problem.
A team player who proactively shares information and supports the people around them.
Experience with Airbnb, VRBO, booking.com, Hostaway or similar tools is a plus \u2014 not required.
Bilingual (English\/Mandarin or English\/Spanish) is a strong plus.
WHAT WE OFFER<\/p>\n
Full training provided \u2014 no STR background needed, just a willingness to learn.
Competitive salary with performance-based bonuses.
Real growth opportunities as Ramblei scales \u2014 listing, operations, and platform strategy tracks available.
OPT\/STEM OPT supported and H1b sponsorship
Pay: From $18.00 per hour<\/p>\n
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On-the-job training
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Relocation assistance
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