{"id":2504,"date":"2025-04-20T08:44:54","date_gmt":"2025-04-20T08:44:54","guid":{"rendered":"https:\/\/kick-start.us\/?post_type=job_listing&p=2504"},"modified":"2025-04-20T08:44:54","modified_gmt":"2025-04-20T08:44:54","slug":"vergennes-vt-h-2b-in-country-h2b-guest-services-staff","status":"publish","type":"job_listing","link":"https:\/\/kick-start.us\/ko\/vaga\/vergennes-vt-h-2b-in-country-h2b-guest-services-staff\/","title":{"rendered":"In Country H2b Guest Services Staff"},"content":{"rendered":"

Duties and Responsibilities include the following. Other duties may be assigned.
\nFront Desk:
\nOwn Guest concerns and complaints and ensure that they are recorded, resolved, and followed up on.
\nCheck guest into the resort, confirming reservation data, communicating information to guests, with the overall goal of making the guests feel welcome and appreciated.
\nCheck guests out of the resort presenting guest folios and answering guest questions, with the overall goal of making the guest feel appreciated and encouraged to return to Basin Harbor
\nPerform duties in conformance to policies, procedures, and the Basin Harbor Mission and Vision Statement
\nAnswer inquiries pertaining to resort services, reservations, amenities, dining, activities, and travel directions
\nCross train to learn duties of the Switchboard Staff, and Night Audit
\nTake telephone and online reservations and operate computer terminals and printers to store and receive reservation data
\nKeep MOD\u00a0promptly and fully informed of all problems or unusual matters of significance
\nUse software programs (Be open to learning the programs) to answer and resolve guest questions and requests including; Microsoft Outlook, Teams, Open Table, Host, Mind Body, HotSOS, Zingle and Sales Force
\nReview daily activities (BEOs) and communicate which outlets and activities are open with respective start and end times
\nCommunicate all updates to the next shift
\nSwitchboard:
\nAnswer all incoming calls on both switchboard telephones, handling each call according to Basin Harbor standards of efficiency and etiquette
\nCommunicate information to team members including MOD, Front Desk Agents, Concierge, Bell and other team members directly via conversation or radio, forwarding calls and\/or sending Teams messages
\nOversee package shipment and distribution including the logging of packages for employees, residents and guests
\nOversee the key lock box including the sign-out of keys to team members across Basin Harbor
\nLog guest requests using HotSOS software and respond to guests using zingle software
\nConcierge
\nAssist guest with dining, transportation, and activity\u00a0needs and reservations
\nAssist guests in acquiring childcare or pet care needs
\nProvide guests with information about the local area and the resort including resort amenities
\nArrange transportation for guests as requested
\nOrder all amenity packages for guests and post all corresponding billing charges
\nCross train with Front Desk and Switchboard
\nOvernight Front Desk \u2013 Night Audit
\nLog into software programs to monitor guest requests and Basin Harbor team follow up including: Microsoft Outlook, Teams, HotSOS, Zingle
\nComplete any late check ins, early check outs, next day arrival packets
\nComplete automated night audit procedure and print and distribute reports
\nCoordinate with overnight security on any guest complaints
\nHelp keep office clean and tidy
\nBell
\nGreet all guests as they arrive or leave the front door of the lodge.
\nOpen doors for all who enter or exit.
\nAnswer guests questions, particularly with regard to resort locations and services.
\nEscort guests to their room\/cottage; orient them to its features.
\nAssists guests with their luggage.
\nStore, deliver, & retrieve guests\u2019 luggage.
\nTransport guests around the resort.
\nTransport guests to town or run errands for guests (per manager approval).
\nEnsure the entrance (inside & out) is always clean, neat & tidy; assist with general pick-up & clean up around the Lodge, Lodge Lawn, deck, and pool area
\nPerform routine guest service requests as requested by the guests themselves, the concierge, or the front desk (verbally or via radio)- such as delivering ice, amenities, flowers, TV\u2019s, etc.
\nDeliver food and\/or beverages as requested to guests or guest rooms.
\nAssist banquet set up staff, as time allows, particularly in the Main Lodge area, with preparations for or clean up after special events.
\nAssist with coning off the parking lot as requested on the BEOs for bus, bicycle or wedding events
\nAssist with any requests on the BEOs including; lighting any bonfires, bringing bride and groom to first look, replenishing wedding gift bags, etc.
\nTurn on lights in accommodations for guests arriving after dark
\nPerform all tasks associated with the rental cart fleet and vans including; cleaning, charging, fueling and performing cart audits
\nEssential Qualifications and Competencies
\nHigh school diploma or general education degree (GED); or one to three months related experience and\/or training; or equivalent combination of education and experience
\nAbility to use or learn to use, the following equipment: computer, printer,\u00a0telephone switchboard, copy machine, postage meter, radio, golf cart, etc.
\nAbility to use MS Office applications including Word and Excel
\nStrong verbal and written communication
\nCritical evaluation skills
\nStrong EI\/ soft skills
\nA commitment to ethical practice and legal compliance
\nHave the stamina to work up to 8+ hours: sitting, standing and walking
\nAbility to bend, stoop, lift up to 25lbs, reach overhead and perform repetitive motion
\nMay involve walking between venues and climbing stairs between floors
\nWear the guest services uniform and maintain a neat and professional attire and appearance
\nMaintain a safe working environment for all
\nMust be willing and able to pass a background check<\/p>","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"pmpro_default_level":"","_promoted":"","_job_location":"Vergennes, VT","_application":"https:\/\/www.basinharbor.com\/in-country-h2b-guest-services-staff\/","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_joinchat":[]},"job-types":[401],"class_list":{"0":"post-2504","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"pmpro-has-access","7":"job-type-h-2b"},"_links":{"self":[{"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/job-listings\/2504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/media?parent=2504"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/job-types?post=2504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}