{"id":3023,"date":"2025-08-12T17:39:08","date_gmt":"2025-08-12T17:39:08","guid":{"rendered":"http:\/\/kickstart-antigo.local\/?post_type=job_listing&p=3023"},"modified":"2025-08-12T17:39:08","modified_gmt":"2025-08-12T17:39:08","slug":"nashville-tn-h1-b-delivery-excellence-manager-east-mid-level","status":"publish","type":"job_listing","link":"https:\/\/kick-start.us\/ko\/vaga\/nashville-tn-h1-b-delivery-excellence-manager-east-mid-level\/","title":{"rendered":"Delivery Excellence Manager- East, Mid-Level"},"content":{"rendered":"

Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.
\nJob Summary: Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. The Delivery Excellence Manager will lead successful implementations and long-term customer engagements, ensuring efficient technical deployment and delivering proactive strategic guidance to help customers achieve business outcomes.
\nResponsibilities: \u2022 Help our customers achieve real business outcomes through the use of AI \u2022 Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors \u2022 Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget. \u2022 Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management. \u2022 Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams. \u2022 Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary. \u2022 Monitor and report on deployment progress, customer adoption, and satisfaction metrics. \u2022 Proactively identify risks or blockers and drive resolution\u2014escalating internally when appropriate. \u2022 Guide and document improvements for onboarding processes, playbooks, and best practices. \u2022 Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.
\nQualifications:
\nRequired: \u2022 1-3 years of experience in technical deployment, implementation management, or technical account management of SaaS products. \u2022 Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices. \u2022 Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. \u2022 Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures. \u2022 Strong organizational, project management, and communication abilities. \u2022 Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles. \u2022 Experience with process documentation, playbooks, and continuous improvement initiatives. \u2022 Solutions-oriented mindset; trusted advisor with capability to own escalations. \u2022 Capable of handling ambiguity and thriving in a fast-paced environment.
\nCompany: Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency. Founded in 2019, the company is headquartered in Palo Alto, California, USA, with a team of 501-1000 employees. The company is currently Late Stage. Glean has a track record of offering H1B sponsorships.<\/p>","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"pmpro_default_level":"","_promoted":"","_job_location":"Nashville, TN","_application":"https:\/\/visasponsor.jobs\/api\/jobs\/e9398b7f62484078a63166396599851d\/Delivery-Excellence-Manager-East-Mid-Level","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_joinchat":[]},"job-types":[398],"class_list":{"0":"post-3023","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"pmpro-has-access","7":"job-type-h1-b"},"_links":{"self":[{"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/job-listings\/3023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/media?parent=3023"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/kick-start.us\/ko\/wp-json\/wp\/v2\/job-types?post=3023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}