{"id":13024,"date":"2025-10-17T17:55:04","date_gmt":"2025-10-17T17:55:04","guid":{"rendered":"https:\/\/kick-start.us\/?post_type=job_listing&#038;p=13024"},"modified":"2025-10-17T17:55:04","modified_gmt":"2025-10-17T17:55:04","slug":"gerente-de-suporte-ao-cliente-da-new-york-396","status":"publish","type":"job_listing","link":"https:\/\/kick-start.us\/pt-br\/vaga\/gerente-de-suporte-ao-cliente-da-new-york-396\/","title":{"rendered":"Gerente de suporte ao cliente"},"content":{"rendered":"<p>Descri\u00e7\u00e3o completa do cargo<\/p>\n<p>Sobre a Bevel<br \/>A Bevel \u00e9 o #1 AI Health Companion, com mais de 500.000 downloads em todo o mundo. Ajudamos as pessoas a tomar decis\u00f5es mais inteligentes sobre sua sa\u00fade todos os dias, reunindo dados sobre sono, recupera\u00e7\u00e3o, atividade, nutri\u00e7\u00e3o e muito mais, e transformando-os em orienta\u00e7\u00e3o personalizada e em tempo real. Quer esteja treinando para algo grande ou apenas tentando se sentir melhor, a Bevel o ajuda a se movimentar com clareza e confian\u00e7a.<\/p>\n<p>Somos uma pequena equipe de construtores e criativos sediada em Nova York. Somos extremamente apaixonados por nosso of\u00edcio e vemos a Bevel como parte do trabalho de nossa vida. N\u00f3s nos preocupamos profundamente em manter a harmonia em todos os aspectos da vida e sabemos quando trabalhar duro e quando fazer pausas.<\/p>\n<p>Bevel launched last year, and we\u2019ve been lucky to see incredible growth and support from our users. We\u2019re looking for a Customer Support Manager to be the voice of Bevel for our community. You\u2019ll play a critical role in ensuring every user gets timely, accurate, and empathetic support, while also feeding insights back to the team to improve the product.<\/p>\n<p>Responsabilidades<\/p>\n<ul>\n<li>Manage customer inquiries and support tickets across all channels (Canny, Instagram, email, Reddit, App Store reviews, etc.)<\/li>\n<li>Triage issues: troubleshoot user problems, escalate bugs, and collaborate with product and engineering to drive resolution<\/li>\n<li>Develop a deep knowledge of Bevel\u2019s product, wearables (Apple Watch, Oura, Garmin, etc.), and Apple Health integrations to deliver accurate guidance<\/li>\n<li>Identify recurring issues and work cross-functionally to improve product quality and reduce support volume<\/li>\n<li>Write and maintain help center content, FAQs, and macros to scale support efforts<\/li>\n<li>Collect and synthesize customer feedback to help shape product priorities<\/li>\n<li>Represent Bevel\u2019s voice with empathy, clarity, and enthusiasm across all user touchpoints<\/li>\n<\/ul>\n<p>Requisitos<\/p>\n<ul>\n<li>At least 2 years of experience in customer success, support, or operations at a consumer product or SaaS company<\/li>\n<li>Strong understanding of health and fitness apps, wearables, and Apple Health data syncing<\/li>\n<li>Exceptional communication skills\u2014clear, empathetic, and confident in both written and verbal communication<\/li>\n<li>Ability to manage and prioritize multiple support conversations across different platforms simultaneously<\/li>\n<li>Highly organized and detail-oriented with a bias for action<\/li>\n<li>Strong analytical thinking: comfortable identifying patterns, spotting edge cases, and proposing improvements<\/li>\n<li>Thrives in a fast-moving startup environment and knows when to ask for help vs. take ownership<\/li>\n<li>Excited about improving the health &amp; fitness of others and being the advocate for our users inside Bevel<\/li>\n<\/ul>\n<p>Benef\u00edcios<\/p>\n<ul>\n<li>Ambiente de trabalho empolgante<\/li>\n<li>Sal\u00e1rio e patrim\u00f4nio l\u00edquido competitivos<\/li>\n<li>Seguro de sa\u00fade, odontol\u00f3gico e oftalmol\u00f3gico<\/li>\n<li>Benef\u00edcios para quem viaja a trabalho<\/li>\n<li>Almo\u00e7o e jantar pagos quando estiver no escrit\u00f3rio<\/li>\n<li>Equil\u00edbrio entre vida pessoal e profissional<\/li>\n<li>Escrit\u00f3rio que aceita animais de estima\u00e7\u00e3o em Chelsea<\/li>\n<li>PTO ilimitado<\/li>\n<li>Plano 401k<\/li>\n<li>Patroc\u00ednio de visto, se aplic\u00e1vel<\/li>\n<\/ul>\n<p>A Bevel celebra e abra\u00e7a a diversidade e tem o compromisso de formar uma equipe que represente uma variedade de experi\u00eancias, forma\u00e7\u00f5es e habilidades. N\u00e3o fazemos discrimina\u00e7\u00e3o com base em ra\u00e7a, cor, religi\u00e3o, estado civil, idade, identidade de g\u00eanero, express\u00e3o de g\u00eanero, orienta\u00e7\u00e3o sexual, defici\u00eancia f\u00edsica ou mental n\u00e3o desqualificante, nacionalidade, status de veterano ou outras caracter\u00edsticas legalmente protegidas aplic\u00e1veis.<\/p>\n<p>Compensation Range: $75K &#8211; $120K<\/p>","protected":false},"author":10,"featured_media":0,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"pmpro_default_level":"","_promoted":"","_job_location":"New York","_application":"https:\/\/www.simplyhired.com\/job\/l3JCR8Rspchso8YOn29UpbNmZxyVPqjy1UuoJogcg2YMoWsEhASuAg","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_joinchat":[]},"job-types":[396],"class_list":{"0":"post-13024","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"pmpro-has-access","7":"job-type-visa-sponsorship"},"_links":{"self":[{"href":"https:\/\/kick-start.us\/pt-br\/wp-json\/wp\/v2\/job-listings\/13024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kick-start.us\/pt-br\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/kick-start.us\/pt-br\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/kick-start.us\/pt-br\/wp-json\/wp\/v2\/users\/10"}],"wp:attachment":[{"href":"https:\/\/kick-start.us\/pt-br\/wp-json\/wp\/v2\/media?parent=13024"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/kick-start.us\/pt-br\/wp-json\/wp\/v2\/job-types?post=13024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}