Descri\u00e7\u00e3o completa do trabalho
About This Role:
The Product Operations Associate will play a key supporting role in ensuring the success and smooth operation of our products. Reporting to the Product Operations Manager, you will assist in diagnosing and resolving product issues, gathering and analyzing user feedback, and maintaining operational processes. This role is ideal for a detail-oriented, customer-focused individual who thrives in a collaborative environment and is eager to learn and grow within a dynamic team.<\/p>\n
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Roles and Responsibilities:<\/p>\n
Partner with internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
Identify, diagnose, and root causes user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action
Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
Drive policy changes, while maintaining product changelogs and determining long-term risk factors
Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.
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Expertise and Experience Required:<\/p>\n
1+ years of experience in B2C Tech, Consulting, or a fast paced start-up environment
Strong project management skills and the ability to align internal and external stakeholders effectively.
Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.
Demonstrated ability to conduct user interviews, gathering feedback, and driving customer-focused improvements
Able to maintain documentation and drive process improvements for long-term operational success.
Strategic thinking and demonstrated ability to communicate long-term product strategy
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Kikoff: Um unic\u00f3rnio da FinTech impulsionando o progresso financeiro com IA
Na Kikoff, nossa miss\u00e3o \u00e9 fornecer ferramentas financeiras radicalmente acess\u00edveis para ajudar os consumidores a obter seguran\u00e7a financeira. Somos um unic\u00f3rnio FinTech lucrativo e de alto crescimento que atende a milh\u00f5es de pessoas, muitas das quais est\u00e3o construindo cr\u00e9dito ou navegando pela vida de sal\u00e1rio em sal\u00e1rio. Com tecnologia inovadora e IA, simplificamos a cria\u00e7\u00e3o de cr\u00e9dito, reduzimos as d\u00edvidas e expandimos o acesso a oportunidades financeiras para aqueles que mais precisam delas. Fundada em 2019, a Kikoff tem sede em S\u00e3o Francisco e conta com o apoio de investidores de capital de risco de primeira linha e do astro da NBA Stephen Curry.<\/p>\n
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Por que Kikoff:<\/p>\n
Esta \u00e9 uma startup de fintech para consumidores, e voc\u00ea trabalhar\u00e1 com empreendedores em s\u00e9rie que criaram marcas de consumo fortes e produtos inovadores. Valorizamos a responsabilidade extrema, a comunica\u00e7\u00e3o clara, um forte senso de habilidade e o desejo de criar um trabalho e rela\u00e7\u00f5es de trabalho duradouros. Sim, voc\u00ea pode construir um neg\u00f3cio empolgante E ter um impacto na vida real do cliente real.<\/p>\n
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Cobertura m\u00e9dica, odontol\u00f3gica e oftalmol\u00f3gica - a Kikoff cobre o custo total do seguro de sa\u00fade para o funcion\u00e1rio!<\/p>\n
Stock Options<\/p>\n
Generous flexible vacation policy to help you recharge<\/p>\n
A faixa salarial nos EUA para esse cargo em tempo integral consiste em base + patrim\u00f4nio l\u00edquido + benef\u00edcios<\/p>\n
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Regular team building events to help you get to know the Kikoff team and soo much more!<\/p>\n
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Patroc\u00ednio de visto dispon\u00edvel: A Kikoff est\u00e1 disposta a oferecer patroc\u00ednio para vistos H1-B e green cards dos EUA para talentos excepcionais.<\/p>\n
Declara\u00e7\u00e3o de oportunidades iguais de emprego<\/p>\n
A Kikoff Inc. \u00e9 uma empregadora que oferece oportunidades iguais de emprego. Estamos comprometidos com o cumprimento de todas as leis federais, estaduais e locais que oferecem oportunidades iguais de emprego e consideramos candidatos qualificados independentemente de ra\u00e7a, cor, religi\u00e3o, credo, g\u00eanero, nacionalidade, idade, defici\u00eancia, status de veterano, estado civil, gravidez, sexo, express\u00e3o ou identidade de g\u00eanero, orienta\u00e7\u00e3o sexual, cidadania ou qualquer outra classe legalmente protegida.<\/p>\n
Please reference the following information for more information:<\/p>\n
https:\/\/www.eeoc.gov\/sites\/default\/files\/migrated_files\/employers\/poster_screen_reader_optimized.pdf<\/p>\n
https:\/\/www.dol.gov\/ofccp\/regs\/compliance\/posters\/pdf\/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf<\/p>\n
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Se voc\u00ea precisar de acomoda\u00e7\u00f5es razo\u00e1veis para uma vaga de emprego, entre em contato conosco pelo e-mail talent@kikoff.com e descreva a acomoda\u00e7\u00e3o espec\u00edfica solicitada para uma limita\u00e7\u00e3o relacionada \u00e0 defici\u00eancia. Acomoda\u00e7\u00f5es razo\u00e1veis s\u00e3o modifica\u00e7\u00f5es ou ajustes no processo de candidatura ou contrata\u00e7\u00e3o que lhe permitir\u00e3o participar plenamente desse processo.<\/p>\n
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San Francisco Fair Chance Ordinance<\/p>\n
Pursuant to the San Francisco Fair Chance Ordinance, Kikoff will consider for employment qualified applicants with arrest and conviction records.<\/p>\n
Compensation Range: $110K – $125K
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